Privacy Policy

The controller of your data is Mafaz Jewellery L.L.C-FZ (Trade Licence No. 2309710.01, Formation No. 2309710), Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. You can contact us about privacy matters at [email protected].

• Contact data: name, email address and phone number.
• Account data: where you create a website account.
• Order and delivery data: order details, delivery address and purchase history.
• Bespoke data: your preferences and correspondence relating to a bespoke commission.
• Appointment/enquiry data: details of appointment requests or enquiries.
• Client Verification data: documents required for AML/KYC purposes, where applicable.
• Technical/device data: IP address, browser type and usage data.

• Fulfilling orders, delivery and customer service.
• Fraud prevention and security.
• Legal and regulatory compliance.
• Marketing, only where you have given explicit, non-pre-ticked consent.
• Client Verification / AML purposes, where applicable.

Marketing consent checkboxes are never pre-checked; you must actively opt in.

• Payment processors, to process payments securely.
• Delivery providers, to fulfil delivery.
• Compliance/identity verification providers.
• Professional advisers, where necessary.
• Authorities, where legally required.

Complete payment-card data and CVV are never stored in our database; these are processed directly by our payment provider.

Your data may be transferred and processed outside your country of residence where we work with trusted providers, with appropriate safeguards in place.

We apply enhanced security and access restrictions to Client Verification documents. We retain personal data only for as long as necessary for the purposes set out above or to meet our legal obligations.

Depending on your applicable law, you may have the right to request access to, correction, deletion or objection to processing of your data, or to withdraw consent. To do so, please contact us at [email protected].

Our website uses cookies as described in our Cookie Policy, where you can manage your preferences.

Our website may link to third-party sites or services, including WhatsApp and social media platforms, which are governed by their own privacy policies.

Our website is not directed at children, and we do not knowingly collect data from minors without parental consent.

In the event of a security incident affecting your personal data, we will take appropriate steps to investigate and notify you and relevant authorities where legally required.

We may update this Privacy Policy from time to time; any updates will be published on this page.

For any question about this policy or your personal data, please contact us at [email protected].